Annual Conference

Water Matters 2024

Water Matters supports non-household water users in working towards a more resilient, sustainable water future.

London, UK

20th June 2024

Chris Hines MBE / Jessica Sansom / Dr. Tony Juniper CBE


Water Matters 2024

Water Matters brings non-household water users together to explore how best to accelerate action and ultimately achieve water resilience. Join to learn amongst peers, inspire collaborative, coordinated action and drive innovation for a sustainable water future.

Water security across the UK is under threat. Security is fast approaching scarcity, increasingly creating challenges and consequences for every business in every sector, all of which need a reliable water supply to operate.

Water Matters is an annual event, created to bring like-minded professionals together to explore how best to accelerate action and ultimately achieve water resilience. The aim is to learn from one another, inspire collaborative, coordinated action and drive innovation for a sustainable water future.

Join representatives from the water industry and environmental organisations, sustainability and utility professionals from a wide range of non-household water customers at this one-day event to share your experiences and challenges and leave with some potential solutions.

Speaking at this event

Chris Hines MBE

Former Sustainability Director of the Eden Project and Founder of Surfers Against Sewage

Jessica Sansom

Sustainability Director at Huel and Former Head of Sustainability at Innocent Drinks

Dr. Tony Juniper CBE

Sustainability Adviser and Environmentalist

Jonathan Dennis

Principal, Water Resources Policy at Ofwat

Sarah McMath

Chief Executive at MOSL

Shaun Kent

Principal, Business Retail Market, Policy and Outcomes at Ofwat

Trisha McAuley

Panel Guest, and Head of Strategic Panel

Neil Pendle

Panel Host, and Managing Director at Waterscan

Karma Loveday

Panel Host, and Founder and Editor at The Water Report

Don Maher

Head of Non-Household Services at Anglian Water

Dr Rebecca Heaton

Group Environmental Sustainability Director and Group Ambassador for Wales at Lloyds Bank

Ben Caspersz

Founder of Claremont


Water Matters 2024 will be held at Convene, 22 Bishopsgate, London.

Further information about the location, as well as nearby parking, bus stations and underground lines, can be found on the venue’s website.



Welcome breakfast and networking


Welcome and introduction


Session 1: Market Matters

Exploring the most significant developments within the non-household water market since last years’ conference, and an opportunity to gain expert insights around future progress. 

10:10 – The Regulator’s Perspective – Shaun Kent, Ofwat

A high-level update looking forward over the next five years from the regulator’s perspective. Topics to include PR24 determinations, smart metering, and important changes in the market.

10:30 – Response to Ofwat from MOSL – Sarah McMath, MOSL

A short response on behalf of the water market regulator.

10:35 – The Water Efficiency Fund – Jonathan Dennis, Ofwat

An overview of the £100m Water Efficiency Fund and direction of what to expect, the importance of efficiency and the role it can play.

10:50 – Panel: Market Matters Dismantled – Hosted by Karma Loveday, The Water Report

Discussion to include price, frictions in the market, innovation, smart metering, environment and pollution, election year and reform of the water industry.

Guests: Shaun Kent and Jonathan Dennis (Ofwat), Sarah McMath (MOSL), Trisha McAuley (The Strategic Panel) and Neil Pendle (Waterscan).



Tea break


Session 2: Sustainability Matters

Hosted by Chris Hines MBE and featuring Dr. Tony Juniper CBE, join this explorative session to learn from, and share ideas with, top sustainability advocates.

11:30 – A Debatable Introduction – Chris Hines MBE

As a special guest host, Hines will set the scene for this sustainability focussed session, sharing details on his ‘intelligent activism approach,’ and encourage debate around who can make the changes necessary outside of the government, and importantly, who can deliver them in time? 

11:50 – Re-Evaluating Our Approach to Water – Dr. Tony Juniper CBE, Environmentalist

We face urgent challenges in relation to carbon, water and Nature. While all these priorities are fundamentally connected to one another, our tendency is to approach them as separate questions. This is one reason why we struggle to make progress, because of our segmented and siloed approach. Juniper will suggest a re-evaluation, including the need to work in more integrated ways at the level of entire catchments, and to do that via multi-sector partnerships.

Q&A – 10mins (with Chris Hines)

12:30 – The Behaviour Change Opportunity – Ben Caspersz, Claremont 

Could behavioural change help deliver on environmental goals? Many of the challenges we face are affected by human factors, such as how individuals use water in their daily lives, as well as how bathrooms, kitchens and workplaces are designed and managed day to day. Ben Caspersz will explore how we can move beyond the theory and take practical steps using the tools of behavioural science to achieve lasting change.



Lunch and networking


Session 3: Leadership Matters

Hear from those demonstrating leadership on sustainability and engage in peer-to-peer discussions that inspire action.



Networking and drinks