In-person annual conference

Water Matters 2023

Water Matters supports non-household water users in working towards a more resilient, sustainable water future.

London, UK

22nd June 2023

Chris Hines MBE / Marc Hannis / Dr. Louise Bardsley / Shaunna Berendsen / Aaron Burton / Lee Dance


Water Matters 2023

Water Matters, the Self-Supply Community’s annual conference, brings non-household water users together to explore how best to accelerate action towards, and ultimately achieve, water resilience.

Join us to learn amongst peers, inspire collaborative, coordinated action and drive innovation for a sustainable water future.


Chris Hines MBE

Former Sustainability Director of the Eden Project and Founder of Surfers Against Sewage

Marc Hannis

Principal, Innovation Fund, Ofwat

Dr. Louise Bardsley

Principal Adviser Strategic Solutions, Natural England

Shaunna Berendsen

Chief Innovation Officer, Anglian Water

Lee Dance

Organisational Director, Water Resources South East

Aaron Burton

Head of Water Efficiency and Demand Management, Defra

Special Guests


Water Matters 2023 will be held at Convene, 22 Bishopsgate, City of London, London.

Further information about the location, as well as nearby parking, bus stations and underground lines, can be found on their website.



Welcome breakfast and networking.


Welcome and introduction.

Session 1: Market Matters

Exploring how the water market plans to improve efficiency and what this means for customers.

The first session will set the scene for Water Matters 2023. Speakers from key industry bodies, Ofwat, MOSL, the Strategic Panel, and Waterscan, will present a high-level assessment of the latest water market challenges, developments, and the potential impacts on your organisation.

Special Guests

Shaun Kent, Ofwat, Sarah McMath, MOSL, Trisha McAuley, The Strategic Panel.

Session 2: Innovation Matters

Revealing the challenges and opportunities of adopting novel approaches to water security.

The need to better protect water resources is undeniable. This session takes a look at the practical steps the water industry is taking to respond to these challenges through innovation. Representatives from Ofwat, Anglian Water, and Waterscan discuss the customer, investment and behaviour related impacts of innovation, how best to achieve the breakthroughs needed, and what this community of self-suppliers and other water users can do to help.

Panel: The Pathway to Innovation

Hosted by Karma Loveday, Editor of The Water Report and MEUC Chair.

Karma will be quizzing the panel on topics such as ‘why isn’t innovation happening rapidly enough in the industry?’, ‘how do we overcome the barriers?’ and ‘how can customers get involved?’.



Session 3: Environmental Matters

Understanding how and why action on water makes a dramatic difference to our natural world.

Environmental impacts can be felt on a national, regional, or local scale. During this session, Chris Hines MBE, Dr. Louise Bardsley, Aaron Burton and Lee Dance will share expert insight into the challenges facing the UK’s water and natural environment, what this means to the ‘bigger picture’ and the responses being taken. The opportunity for partnerships will be explored, whether it’s collaboration to achieve a joint goal such as water neutrality or data sharing to track and demonstrate performance through disclosure.


Networking and drinks


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