01243 839 880 Contact Us

Retail User Forum Event
  • Explore

    Practical approaches to driving positive change with top market issues.

  • Learn

    Meet key industry bodies; hear their market updates and views on what customers should expect from the rapidly evolving water industry and open market.

  • Discover

    Contribute to the ignition of new thought processes, behaviours and initiatives in approaches to managing water.

  • Discuss

    Your expectations of the water market and approach to water management whilst increasing your industry contacts.

Bringing together representatives from across the water industry, the Retail Users Forum’s aim is to support customer success in the open water market by providing a platform for engagement with key industry bodies to raise issues, share positive feedback and discuss current challenges…

Register your interest below:

Retail User Forum Event Agenda


"We are always interested in hearing how we can make continual improvements to our procurement processes for the benefit of all our stakeholders. Water is an essential part of our manufacturing, logistics and retail operations and we recognise our responsibility to manage this vital resource carefully. Attending the Retail User Forum was very helpful in deepening our understanding of the opportunities arising from the open water market whilst highlighting the risks to business resilience in the event of future supply interruptions. To be able to discuss these issues with organisations like Ofwat and the Environment Agency directly was very valuable; a first, in fact. We look forward to participating in further dialogue on water consumption at future forums."

Jaime-Louise Morley

"The strength of the Waterscan user group is that it allows representatives from the water regulators, and some of the water retailers, to hear the honest challenges experienced by commercial and organizational water buyers. It beams a spotlight on the continuing problems of those seeking to get a better deal from 'Open Water', and not managing to do so."

Dr Jeanette Garwood ( MSc Org Psych.)
Sheffield University Management School

"Waterscan's Retail Users' Forum brings business customers together to support each other on water procurement issues, and to keep up to date with developments in the water market. It is a valuable forum for networking and hearing from regulators, wholesalers, Waterscan and other expert parties on market choices, trends and challenges."

Karma Loveday
The Water Report

"I recently attended a water Retail User Forum, convened to bring customers together with industry bodies to share feedback and debate issues. I regularly refer to this event in conversations with colleagues across government because this level of cross-industry engagement can only bring about positive change for all concerned; indeed, it was interesting to read Ofwat’s subsequent review of the second year of the retail market and reflect on how many aspects of this report resonated with discussions there. I personally found the Forum extremely insightful and I would encourage all business water customers to attend this free event."

Stuart Sampson
Environment Agency

"We are aware of water pressures across the city. As we rise to the challenge of balancing local development requirements with resulting potential environmental impacts, we are actively planning for a variety of challenging scenarios. Attending the Retail User Forum helped us through the sharing of ideas and best practice in a constructive setting. It also gave us a wider view of the national challenges around water policy, infrastructure and procurement. I look forward to attending future events with a view to Oxford City Council being at the forefront of highly effective public sector water management."

Andrew Sunderland
Oxford City Council

Who Attends

All commercial and public sector water users are welcome to attend this free event