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Watch Out For Problem Water This Weekend!

For many businesses, the next few days are critical trading days leading up to Christmas and the New Year.

This is likely to coincide with an abrupt end to the cold snap that we’ve been experiencing – and that could spell trouble.

With significantly heightened risks of freezing pipes bursting as they thaw, it should be expected that some sites will suffer loss of water or low pressure.

We urge you to be extra vigilant over the coming days and offer the following advice to reduce risks to your premises, staff and customers and protect seasonal revenue.


12 Ways to Mitigate Your Freeze/Thaw Water Risks

What You Can Do:


Across Your Portfolio

  1. Communicate with your site and duty managers to ensure that they are aware of the seasonal risks around freeze/thaw and what action they can take both proactively and reactively should the need arise. The importance of early site-level communication was the biggest learning from the 2018 ‘Beast from the East’ cold snap.
  2. Increase your meter reading activity to closely monitor your water consumption. This is the fastest way to spot any unusual spikes that could be indicative of a major underground leak, resulting in a potentially steep increase in volumetric costs.
  3. Prepare an appropriate contingency plan, including having an alternative supply arrangement for potable water and hygiene services in place, in the event that there is an interruption to mains supply.
  4. Put in place a process to ensure that all outdoor waterpoints are suitably protected and regularly checked throughout this winter season.


At Site Level

  1. Ensure that each site knows where its stop tap is and check that it is fully functional.
  2. Ensure that each site knows how to access a plumbing repair company. An online directory can be found here.
  3. Ensure that each site knows who their regional Wholesaler is and how to contact them in the event of an emergency. Wholesaler emergency contacts can be found here.
  4. Ensure that the temperature in any building does not fall below 4 degrees.


What Waterscan Will Do

  1. Our Account Managers are here to help, support and advise you
  2. We also have nationwide leak and civil engineering repair teams on standby to assist in the event of a suspected problem. Given that we expect this availability to be significantly impacted by the anticipated freeze/thaw, we highly recommend keeping details of local resources on file (see above) too.
  3. We will undertake pre- and post-thaw Average Daily Use monitoring using AMR, routine meter readings and audits to ensure any changes are captured as soon as possible. Additional readings or audits will be triggered in the event of a suspected or reported issue.
  4. If you need any support, call us on 01243 839 880.
15th December 2022