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User Forums Give Voice to Water Concerns

Water User Events

Two major events are taking place this month, providing business customers with an opportunity to have their say about the water market.

The Autumn Retail Users Forum and Self-Supply Users Forum are held with the aim of supporting UK businesses – regardless of their procurement approach – to become more efficient in their water usage, to drive down the costs and administrative burden involved in water procurement and management, and to enhance operational resilience in the context of mounting national water supply pressures.

These regular forums bring water customers together with representatives from water wholesalers and retailers as well as policymakers from across the water industry including Ofwat, MOSL and the likes of the Environment Agency and the Consumer Council for Water. Here, customers have an opportunity to actively participate in discussions around the sector’s current challenges, convey feedback and share best practice, and learn more about effective, sustainable water management from expert speakers.

Managing Director of Waterscan, Neil Pendle, says that these meetings are a critical element of Waterscan’s commitment to giving a voice to water customers. “Facilitating community peer-group working and learning underpins the work that we do on an individual customer level. I see it as an essential element of driving transformation in a sector that has historically struggled to embrace change. Water is often overlooked in the sustainability debate but that has to stop if we are to realise the opportunities for an efficient and resilient water supply chain. The feedback we receive from the User Forums is that they are incredibly informative for all concerned, with customers having a fantastic opportunity to help shape water policy.”

Jaime-Louise Morley, Senior Buyer for Arcadia Group commented: “We are always interested in hearing how we can make continual improvements to our procurement processes for the benefit of all our stakeholders. Water is an essential part of our manufacturing, logistics and retail operations and we recognise our responsibility to manage this vital resource carefully. Attending the Retail User Forum was very helpful in deepening our understanding of the opportunities arising from the open water market whilst highlighting the risks to business resilience in the event of future supply interruptions. To be able to discuss these issues with organisations like Ofwat and the Environment Agency directly was very valuable; a first, in fact. We look forward to participating in further dialogue on water consumption at future forums.”

While the Self-Supply Users Forum is exclusively for water self-supply licence holders and applicants, the Retail Users Forum is open to all non-household water customers. To find out more and register your interest for the Retail Users Forum on 26th September in Birmingham, click here.