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Self-Supply Water Retailers Focus on the Future


The Self-Supply Users Forum met for its quarterly session on 16th June 2021.

Opening the meeting, Chair Neil Pendle commented, “It’s been quite a quarter with a huge amount of activity, engagement and success across the Self-Supply portfolio”.

Delegates were advised that the Self-Supply community continues to outperform the rest of the water market with an average performance score of 98.15% over the last three months. At the same time, over 2,000 water supply points have transferred to Self-Supply, and long-unread meters (those unread for 12 months or more) have continued to decline across the Self-Supply estate, on track to reach a 2% target by the end of June. Considerable progress has also been made on Self-Supply credit arrangements and Ofwat has stepped in to support this work with the publication of guidance for wholesalers.

Waterscan has been conducting a focused programme of meter readings, water audits, site audits and AMR roll-out to ensure that both customers and the market as a whole have accurate consumption and billing data to work with as they transition back to full operations.

Following this retrospective view, the remainder of the meeting was focused on driving the market forward strategically and operationally.

Ofwat delivered an overview of its current high level of engagement on a variety of issues; bilaterals, credit arrangements, customer bad debt, price caps and targeted follow-up on specific issues raised during Project RISE last year. The regulator also announced a Senior Water Demand Reduction Group which will advise government and other stakeholders on progress, ambition and action needed to ensure the English water supply is resilient to climate change and population growth.

A strategic review of governance across the water market is also underway to expediate the pace of change and streamline processes. Ofwat commented on the vital importance of feedback from the Self-Supply group due to the unique perspectives it offers into efficient, customer-focused market operations.

MOSL briefed the group on a new website which is to serve all stakeholders with more accessible, interactive data, and also highlighted the launch of a Market Improvement Fund, designed to accelerate progress through innovation.

Want to see the full report?

You can view the full report of the Summer 2021 Self-Supply Users Forum here or you can view reports from previous meetings here.

Autumn Self-Supply Users Forum

The next Self-Supply Users Forum will take place on Thursday 9th September 2021.