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Self-Supply Leads the Industry for Second Year Running

The organisations that are spearheading positive change in the water sector through electing to self-supply, have been revealed as the highest performing trading party group for the second year running.

Water market operator MOSL has published its bi-annual trading party peer comparison league tables: data which shows the relative trading party performance against Market Performance Standards (MPS) for the first six months of this financial year, April – October 2019.

This independently collated and verified report shows a collective self-supply MPS performance score of 94.7% (a notable increase on last year’s leading score of 88.4%).

In comparison, large and small water retailer performance scores were 79.2% and 89.6% respectively, and wholesalers were 86% and 85.1%.

Nathan Morgan, Commercial Services Manager at Waterscan which works with 8 of the 9 active self-suppliers in the market during this trading period, was delighted with the news. He said: “Whichever way you cut this data, there can be no doubt that the businesses and public sector organisations that have so far chosen to be active in the water market, to take control of their water procurement and to embrace sustainable water consumption through self-supply are demonstrating just what can be achieved in an otherwise underperforming market. It’s testimony to the innovative, forward-thinking mindset and the collaborative approach that the self-supply community exudes.”

BT plc was a new entrant to the self-supply community during this reporting period. Commenting on their experience of self-supply to date (which includes exclusive attendance at Self-Supply Users Forums) Matthew Power, Utilities Commercial Specialist at BT, said:

“It’s clear that effective water management and resilience will be an increasing challenge for all businesses in the future especially multi-site industrial and commercial businesses. BT is keen to be at the forefront of the solution rather than part of the problem; therefore, becoming a business that self-supplies its own water to gain greater control and go beyond limits.

“Attending the Self-Supply Users Forum has enabled us to be an active participant in the market and gives us a voice at the table on market development. Furthermore, the access to expertise, the potential to fuel innovation and the prospect of partnership working that the Self-Supply User Forum offers are exciting opportunities which we are keen to maximise.”

In line with an ongoing drive by regulator Ofwat and MOSL to improve customer outcomes, Steve Arthur, MOSL’s Market Performance Director said of the latest report: “These measures are an important tool in ensuring trading parties are held accountable for their performance. We strongly encourage retailers and wholesalers to retain a sense of urgency in delivering improved outcomes for business customers and promote collaborative programmes of work between parties to ensure the water retail market delivers on the expectations set out when the market first opened almost three years ago.”