Sustainable water management
Hospitality & Leisure
Financial savings and improved environmental performance
Let's discussBy partnering with Waterscan, in 2023 our hospitality and leisure customers achieved…
Understanding Hospitality & Leisure
Prioritising guest experience
Water availability and quality are essential to delivering great service. Any disruption impacts the guest experience, making efficient water management vital.
ExploreBalancing Environment and Service
Reducing environmental impact while maintaining service quality is a constant challenge for the hospitality sector, requiring careful planning.
ExplorePower ESG Success
Investing in sustainable water management to meet corporate ESG targets must also deliver measurable cost savings and ROI at site level.
ExploreBarry Millar’s Key Insight
“As water scarcity becomes an urgent global concern, the hospitality industry has a pivotal role to play in implementing practical, scalable water-saving solutions, ensuring operational resilience and cost efficiency at the same time.”
ExploreThe Visibility Challenge
With fluctuating demand and often constant water use, tracking and reducing overconsumption becomes a significant obstacle for hospitality businesses without water meters or proper data.
ExploreInvesting in behaviour change
Understand what staff and customer behaviours are contributing to water wastage. Implement interventions, measure impacts and adapt to drive continual water efficiency improvements.
Our solution
Advise.
Demonstrate environmental leadership to sustainability focused hospitality and leisure customers, encouraging customer buy-in to support delivery of ESG goals.
- Water strategy
- CDP disclosure
- Risk & resilience
- Behaviour change
Supply.
Gain visibility of the complex and varied consumption patterns that are commonplace in hospitality and leisure facilities, at the same time optimising costs with data accuracy.
- Retail
- Self-Supply
- Managed Supply
Support.
Maintain water availability and quality which is critical for delivery of guest services and superior customer experience in hospitality and leisure.
- Leak repair
- Metering solutions
- Water audits
From effective water management to industry-leading stewardship
Self-Supply as a catalyst for data insight, efficiency, control and a journey towards superior environmental performance and operational resilience.
Challenge
Water has always been central to Whitbread’s business and its corporate social responsibility agenda. Being customer driven, it is a vital element in the operation of its sites. With a deepening water crisis forecast, organisations need to be proactive from both a CSR and operational perspective.
Solution
Self-Supply / Data insight / AMR / CDP disclosure / Risk & resilience
Outcome
The delivery of efficiency and control was key, with high quality data being central to successful outcomes. Decisions are difficult without data and Self-Supply was incredibly beneficial for providing the actionable insight needed for this. Utilising this data on risk mapping and water disclosure helped drive year-on-year improvements for the environment and identified risks and opportunities for Whitbread.
“In financial terms, savings are around £400,000 saved each year by being a self-supplier in the marketplace, achieved by paying wholesale rather than retail rates. As retail prices rise, expectations are that this saving will continue to grow.”
Ross Greenhalgh
Energy Manager, Whitbread
Dive deeper
Download our reports exploring aspects of water consumption in the Hospitality & Leisure sector.
Customers
"We are looking forward to building on this successful experience to date, which we believe delivers competitive advantage in both corporate social responsibility and commercial terms. We have seen reports of a slow customer response and questionable impacts of the open water market, but this has not been our experience. While self-supply was a leap into unchartered waters, it has delivered better than expected results in a short timeframe."
Gavin Worthington
"As we move forward with our sustainability strategy, we are pleased to be supported by Waterscan, whose approach echoes our own, to build on the success of our water efficiency programmes to date. We have already rolled out automated meter reading and water efficient equipment at the majority of our UK sites, but there is more that we can do to reduce our water impacts. We believe that a Self-Supply license will enable us to accelerate our work on reducing our water consumption, as witnessed in other industries."
Lee Manley
"In financial terms, savings are around £400,000 saved each year by being a self-supplier in the marketplace, achieved by paying wholesale rather than retail rates. As retail prices rise, expectations are that this saving will continue to grow."
Water strategy customer:
